Service and Support
At Ferno Norden, we know that reliable equipment is critical in rescue, safety, military, and healthcare environments. As part of our ongoing care, we provide a full mobile service and repair facility for Ferno stretchers, stair chairs, scoop stretchers, mortuary equipment, and lowering devices.
Protect your livelihood by keeping your working assets in top condition. Regular maintenance ensures your equipment continues to perform reliably when you need it most. There’s nothing more frustrating for staff — or more distressing for patients or the deceased’s relatives — than equipment failures at critical moments.
Service Organization
Our technicians are extensively trained at the factory and know the best and most economical way to service and repair your equipment. That means you benefit from quality workmanship, approved and genuine spare parts, and the after-service support Ferno is known for.
- 1️⃣ First-line service: Our office teams are available weekdays 08:00–16:00 (excluding holidays). First-line service covers spare parts requests and simple troubleshooting to quickly resolve common issues.
- 2️⃣ Second-line service: Our dedicated service technicians are available weekdays 08:00–16:00 (excluding holidays). They provide advanced troubleshooting and service, including emergency support when needed. Standard response time is 5–10 working days.
- ➡️ External preventative maintenance: Training external personnel to perform service is not an obstacle — on the contrary, we view it positively. Whether it involves MTA staff or other technical personnel, after completing the service course, they will be qualified to perform service equivalent to our second-line level.
Service Agreements
Our Service Agreements are designed to give you peace of mind and predictable support costs.
Whether you need basic coverage or full premium protection, each plan ensures your Ferno equipment receives regular preventive maintenance, technical support, and fast response times.
By choosing the agreement level that best fits your operations, you can minimize downtime, extend equipment life, and safeguard your investment.
Included in all service levels:
- Installation check
- Free technical support weekdays 08:00–16:00 CET
- Free spare parts covered by warranty
🥇 Premium Service Agreement
Premium is our most comprehensive and predictable option. It includes all spare parts for preventive maintenance, as well as all labour and travel time for scheduled service. You also benefit from priority response times, ensuring minimal downtime and keeping your equipment in optimal condition at all times. Premium is the ideal choice for organisations that want maximum reliability, full cost control, and a smooth, worry-free service experience.
🥇 Premium includes:
- Annual preventive service*: Spare parts included**
- Onsite service: Within 5 working days (free of charge)
🥈 Standard Service Agreement
Standard is a strong alternative for organisations that want spare parts included in preventive maintenance, but prefer to pay for labour and travel only when service is actually carried out. Standard is well suited for operations with stable usage, where some cost control is desired without the need for full coverage of labour and travel.
🥈 Standard includes:
- Annual preventive service*: Spare parts included**
- Onsite service: Within 5 working days (cost for work and traveling hours not included)
🥉 Basic Service Agreement
Basic is our simplest agreement and is suitable for organisations that primarily want installation checks, basic support, and the ability to order service when needed. Under this plan, labour, travel, and spare parts are charged for each service visit. Basic is ideal for equipment with low usage or for organisations that have their own resources for ongoing supervision.
🥉 Basic includes:
- Annual preventive service*: Spare parts not included**
- Onsite service: Within 10 working days (cost for work and traveling hours not included)
* Preventive service and maintenance is a proactive inspection of the product where all functions, safety components, and wear points are checked and replaced in accordance with the manufacturer’s guidelines. The purpose is to identify and address issues before they lead to downtime. The service also includes adjustments, cleaning, and functional checks of mechanical, electrical, and hydraulic components.
** Applies to spare parts covered by warranty or normal maintenance. Wear parts (e.g. wheels, belts, mattresses, brakes) as well as damage caused by incorrect use or external impact are not included.
Extended Warranty
Ferno Norden offers extended warranty plans on most of our products, giving you added security and predictable maintenance costs. These plans cover parts, labor, travel, and annual preventive maintenance to keep your equipment performing at its best.
All new stretchers and chairs include a standard two-year manufacturer warranty, and extended coverage can be added for an additional 1, 2, 3, 4, or 5 years. To get the best value and continuous protection, we recommend adding an extended warranty at the time of purchase.
Our extended warranties are non-transferable and non-refundable, but they provide complete peace of mind and help you manage both preventive maintenance and repairs throughout your equipment’s service life.
