Service and Support
At Ferno Norden, we know that reliable equipment is critical in rescue, safety, military, and healthcare environments. As part of our ongoing care, we provide a full mobile service and repair facility for Ferno stretchers, stair chairs, scoop stretchers, mortuary equipment, and lowering devices.
Protect your livelihood by keeping your working assets in top condition. Regular maintenance ensures your equipment continues to perform reliably when you need it most. There’s nothing more frustrating for staff — or more distressing for patients or the deceased’s relatives — than equipment failures at critical moments.
Service Organization
Our service technicians and support staff have documented competence and experience required to service and maintain Ferno equipment in a professional and structured manner.
We operate in accordance with Ferno guidelines and use approved original spare parts to ensure quality, operational reliability, and long service life
1️⃣ First-line service: Our first-line support is available on weekdays from 08:00 to 16:00 (excluding public holidays) and handles technical support, user guidance, spare parts enquiries, and basic troubleshooting to quickly resolve common issues.
2️⃣ Second-line service: Second-line service is carried out by Ferno-certified service technicians and includes advanced troubleshooting, repairs, and work involving electronics and control systems. When required, service can also be performed on site at the customer’s location. Typical response time is 5–10 working days.
➡️ External preventive maintenance: We offer training for external technical personnel in preventive maintenance and mechanical servicing. After completed training, the customer’s technical staff may carry out scheduled maintenance and permitted service actions in accordance with PM, such as inspections, adjustments, and replacement of mechanical components. Work requiring opening of the electrical box or intervention in electronics is not included.
➡️ Advanced service training: For requirements involving full-scale service competence, Ferno offers advanced service training (Cot Care). The training is delivered by Ferno and conducted in Slovakia. This training authorises participants to perform advanced service, including work on electronics, control systems, and electrical boxes, and corresponds to Ferno’s internal certification level.
Service Agreements
Our service agreements are designed to provide security, structure, and predictable costs over time. Through regular preventive maintenance and clearly defined service levels, the risk of downtime is reduced and the service life of the equipment is extended.
Whether you choose a basic service agreement or a more comprehensive coverage, our agreements ensure that your Ferno equipment receives scheduled maintenance, technical support, and access to professional service when required.
By selecting the service level that best suits your operation, you protect your investment and ensure a stable and reliable operating environment.
* Preventive service and maintenance is a proactive inspection of the product where all functions, safety components, and wear points are checked and replaced in accordance with the manufacturer’s guidelines. The purpose is to identify and address issues before they lead to downtime. The service also includes adjustments, cleaning, and functional checks of mechanical, electrical, and hydraulic components.
** Spare parts covered by warranty during repair or preventative service/maintenance does not include wear parts (e.g. wheels, belts, mattresses, brakes) as well as damage caused by incorrect use or external impact.
Extended Warranty
Ferno Norden offers extended warranty plans on most of our products, giving you added security and predictable maintenance costs. These plans cover parts, labor, travel, and annual preventive maintenance to keep your equipment performing at its best.
All new stretchers and chairs include a standard two-year manufacturer warranty, and extended coverage can be added for an additional 1, 2, 3, 4, or 5 years. To get the best value and continuous protection, we recommend adding an extended warranty at the time of purchase.
Our extended warranties are non-transferable and non-refundable, but they provide complete peace of mind and help you manage both preventive maintenance and repairs throughout your equipment’s service life.
